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Process Approach – Quality Management Principle
Introduction The process Approach is one of the management strategies which includes a method of thinking, planning the sequences, and communication of processes through the set system. The process is well-managed and controlled. The way of thinking and planning so developed for the processes, and the way they interact thus becomes difficult for many people to understand. The organization manages its business as a system of processes but not majorly
Competency Management Framework
Competency is a term that is much related to an individual’s attributes and inputs. These are defined as behaviours that individuals must acquire to perform the work effectively. It covers the concept of demonstrating performance outputs as well as behavioural inputs. The core competencies of an organization are its capabilities, knowledge, skills, and resources. Core competencies of an organization are also known by the name of core capabilities, briefing in
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Universal Principle 2 of Quality Management: Customer Leadership
Introduction Be it any improvement strategy, leadership plays it’s immense role in quality management. Leaders are the ones who direct the whole organisation and bring a sense of unity in purpose. Leaders are known for creating and maintaining the internal environment which enables employees to become completely involved in achieving the organization’s goals and objectives. Leaders help in inculcating quality across the organisation, as a leading force sets objectives and
Universal Principle 1 of Quality Management: Customer focus.
Introduction Customers usually compare their experience gained in terms of quick, easy and personalized experience that they have experienced from best of the best. The customer- focused business primarily gets the chance to reap the benefit of customer loyalty and competitive advantage in comparison to other businesses surviving within the same dynamic environment. The foremost principle of Total Quality Management includes the customer focus where focus remains on the people
Universal Principle 8 of Quality Management: Mutually beneficial supplier relations
Introduction An organization and its immediate supplier are interdependent and developing a mutually beneficial relation between the two it and enhancing the ability on the part of both adding value. The two forces, organization and supplier are dependent on each other thus need to have a cordial or win to win relationship. Organization always looks towards adding value towards their suppliers who serve them with the raw material or products
Universal Principle 7 of Quality Management: Factual approach to decision making
Fact based decision making is a process with orderly steps to be followed which lays strain on gathering the right information, strive for best quality of data, conducting unbiased analysis to extract basic insights, identifying and analysing pros and cons of the possible decisions and select that decisions which are supported by strong analysis rather than doing speculations and guesswork. All the decisions which are extracted from meaningful
Author
Vaishali Prakash
Riya Bedi
